Multicultural Services

Settlement Services

Settlement Engagement & Transition Support (SETS) Program

The purpose of the SETS program is to:

  • Equip and empower humanitarian entrants and other vulnerable migrants with the tools to address their settlement needs and improve social and economic participation, and community integration
  • Build the capacity of small and/or ethno-specific organisations to better support their local communities
  • Foster a whole-of-community approach to achieve settlement and integration outcomes

Our Services

The SETS program provides clients in Albury and Wodonga with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services through:

  • Intake and Triage
  • Low and medium intensity casework
  • Group sessions
  • Sector collaboration – including facilitating the Multicultural Interagency Network (MIN) and Cultural Awareness Training for organisations
  • Community Capacity Building

The SETS program does not give migration advice.

Program Eligibility

SETS is a flexible and needs-based program for the following eligible clients and groups in Australia.

Eligibility:

  • humanitarian entrants
  • family stream migrants with low English proficiency
  • dependents of selected working and skilled migrants with low English proficiency
  • selected temporary residents and other stream visas

Priority groups:

  • People who arrived in Australia less than five years ago.
  • Individuals who require one-off or short-term support with a significant life change or event.
  • Dependents, often women, who have prioritised the needs of their family and delayed their own engagement with settlement services.
  • Individuals with prolonged issues of low literacy and English language proficiency.
  • Older migrants or individuals who arrived at a young age and have been in Australia for over five years but develop issues as they grow older.
  • People requiring urgent assistance and referral for example: wellbeing issues and/or issues associated with family or domestic violence.
  • Individuals with critical settlement needs where there are no other available settlement or mainstream services through which they can receive support for their needs.
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