Multicultural Services

Settlement Services

Settlement Engagement & Transition Support (SETS) Program

The purpose of the SETS program is to:

Equip and empower humanitarian entrants and other vulnerable migrants with the tools to address their settlement needs and improve social and economic participation, and community integration
Build the capacity of small and/or ethno-specific organisations to better support their local communities
Foster a whole-of-community approach to achieve settlement and integration outcomes

Our Services

The SETS program provides clients in Albury and Wodonga with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services through:

Intake and Triage
Low and medium intensity casework
Group sessions
Sector collaboration – including facilitating the Multicultural Interagency Network (MIN) and Cultural Awareness Training for organisations
Community Capacity Building

The SETS program does not give migration advice.

Program Eligibility

SETS is a flexible and needs-based program for the following eligible clients and groups in Australia.

Eligibility:

Humanitarian entrants.
Family stream migrants with low English proficiency
Dependents of selected working and skilled migrants with low English proficiency.
Selected temporary residents and other stream Visas.

Priority groups:

People who arrived in Australia less than five years ago.
Individuals who require one-off or short-term support with a significant life change or event.
Dependents, often women, who have prioritised the needs of their family and delayed their own engagement with settlement services.
Individuals with prolonged issues of low literacy and English language proficiency.
Older migrants or individuals who arrived at a young age and have been in Australia for over five years but develop issues as they grow older.
People requiring urgent assistance and referral for example: wellbeing issues and/or issues associated with family or domestic violence.
Individuals with critical settlement needs where there are no other available settlement or mainstream services through which they can receive support for their needs.

"Working to relieve poverty through social inclusion and education"